Cancelation Policy

Last updated: January 15, 2020

Rent Your Ride has created a cancellation policy that allows users to have the flexibility of cancelling their trips with both hosts and guests in mind. A guest or host who wants to cancel their trip must notify the guest or host through the Rent Your Ride website or app. Sometimes Rent Your Ride may cancel a trip on the guest or host's behalf. Rent Your Ride will notify the guest and host in the event this happens.

 

Guest Cancelation

 

Guests can cancel their trip at any time through our mobile app or website. The cancellation is effective immediately and is based on the local time in respect to the vehicle location. The refunded amount will depend on when the trip has been canceled in reference to the trip start time.

Free Cancelation

 

Guests who cancel their trip more than 24 hours in advance will not have to pay a cancellation fee. A guest can receive free cancelation if they cancel a trip within one hour after booking a trip within a shorter time period of 24 hours or less from when the trip begins.

 

 

Guest Cancelation Fees

 

If a guest cancels a trip that is two days or longer in duration they are charged one day’s trip cost including the trip fee. If a guest cancels a trip that is one day in duration or less the guest will be charged 50% of the trip cost including the trip fee. If a delivery fee was applicable to the total rental cost, 50% of the delivery fee will be refunded regardless of the trip length.

 

Trip Duration          Cancelation Fee                                               Example daily rate $50,  delivery fee $25

>2                                 1 day trip cost + 50% delivery fee                              $50/day + $12.50 delivery fee = $62.50 

<1                                 50% of trip cost + 50% delivery fee                           $25/day + $12.50 delivery fee = $37.50

Guest Late Arrivals or No-shows

A guest late arrival or no-show is defined by Rent Your Ride as: A guest who arrives 30 minutes after the start time of the booked trip. If the guest shows up without a valid license it is also considered as a guest no-show. A guest no-show will be charged one days of the trip cost plus 50% of the delivery fee. If the trip is less than two days the guest will be charged 75% of the trip cost plus 50% of the delivery fee if it has been added to the trip cost.

 

Trip Duration          Cancelation Fee                                               Example daily rate $50, delivery fee $25

>2                                 1 day trip cost + 50% delivery fee                               $50/day + $12.50 delivery fee = $62.50 

<1                                 75% of trip cost + 50% delivery fee                            $37.50/day + $12.50 delivery fee = $50

 

 

Host Cancellation

 

If a host cancels a trip within 24 hours from the start time for the booked trip they will be subject to a $50 cancelation fee. If a host cancels a trip more than 24 hours before the booked trip start time they will be subject to a $25 cancellation fee. After a host cancels a trip a review will be placed on their listing to show that they have canceled a trip.

Cancelation Notice Before Start Time              Cancelation Fee

> 24 hours                                                                       $25

< 24 hours                                                                       $50

 

If cancellations become a regular pattern for a host their listing will be put under review with possibility of additional penalties, or removal of the listing from the platform.