Frequently Asked Questions

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Who sees my personal information?


Don't worry, Rent Your Ride does not share your personal information with the public. Your personal information is kept secure with us or third party company. We take the security of your personal information very seriously. Our employees are unable to see your personal information unless given permission by you, in the event of helping you with anything that may be related to your personal information and our site.




How does RYR work?


Rent Your Ride is an app based platform that allows private vehicle owners to list their rides for rent while connecting them with travellers who are looking to rent a vehicle. Hosts can list their cars in a matter of minutes with prices and restrictions that work for them. Guests can book a vehicle in the matter of minutes and have the vehicle dropped off right to their door step.





Damage & Claims

What happens if I get into an accident?


In the unfortunate event of an accident we are here for you! In the event that your car gets accident please make sure that you first make a claim to your insurance company. Notify us if your vehicle has been in an accident and we will happily assist you with dealing with the insurance company.




What happens if the car breaks down while I’m driving it?


Rent Your Ride has partnered with local towing companies who offer road side assistance. In the event that the car is irreparable within a few hours Rent Your Ride will have a similar secondary ride waiting for you from another host. In the event that the vehicle breaking down was due to engaging the vehicle in any sort of Prohibited Uses through Rent Your Ride will result in, fines, suspensions, and/or cancellation of your account. We understand that time is a big factor and strive to be efficient to make this process as smooth as possible for both the guest and host of the vehicle. Please visit our Vehicle Usage Policy page.




What happens if there is a dispute over damage?


Rent Your Ride will assist and intervene with a dispute if it has not been handled privately. If the guest and host decide to handle the matter privately Rent Your Ride will not be invoved. Rent Your Ride is here to assist with any insurance claims.




What happens if there is a dispute over the kilometre allowance?


Any dispute over the kilometre allowance will be strictly followed by the check in and check out photos. To prevent any disputes please follow the in app check in and check out process. Take photos of the kilometres before the trip of the vehicle and after.




What happens if my ride gets damaged?


No one wants their car to get damaged, if it does we are here to help! In the event that your car gets damaged please make sure that you first make a claim to your insurance company. You can then make a claim with us providing you properly completed the check in and check out process. Our claims team will analyze the damage. If the driver is at fault a fee will be incurred to their account for the amount of your deductible if it is not settled between the two parties.





Insurance

How does insurance work in Manitoba?


Vehicles in Manitoba must be insured under “Udrive" insurance to have full coverage while renting your vehicle. “Udrive" covers up to $50,000 vehicle value. If you want more coverage you can increase your maximum insured value. Liability is $200,000 with a $500 deductible, this can also be increased through extended coverage. Locals from Manitoba can purchase additional rental car insurance through a local autopac agent if they decide they want more coverage while driving a rental vehicle from a host.




How does insurance work in Saskatchewan?


Vehicles in Saksatchewan must be insured under “Udrive" insurance to have full coverage while renting your vehicle. “Udrive" covers up to $50,000 vehicle value. If you want more coverage you can increase your maximum insured value. Liability is $200,000 with a $700 deductible.





Guests

Can I get a refund?


Of course you can get a refund! 1) Guests who cancel their trip more than 24 hours in advance or 1 hour after booking the trip will not receive any penalties or fees. 2) If a guest cancels their trip less than 24 hours before their trip begins they will receive a 50% refund of the total trip cost, this includes the trip fee and delivery fee. 3) Guests who cancel their trip during their trip will not receive a refund of any sort. If the cancelation is due to a dispute between the renter and owner Rent Your Ride will investigate the matter and act accordingly to their findings.




What happens if I want to change my reservation?


We understand that plans change. Our goal is to make this experience as enjoyable for both the host and guest of a vehicle on our platform. To reduce any last minute inconveniences we have created policies with both the host and guest in mind. Changing a reservation more than 24 hours in advance will not result in any fees. If you would like to change your reservation you must cancel your current booking and send another booking request. Please visit our cancelation policy page to learn more.




What happens if the host wants to cancel their reservation?


Hosts who want to cancel their reservation can cancel 24 hours in advance without incurring a cancelation fee. If the host cancels their reservation less than 24 hours in advance a cancelation fee will be incurred. Rent Your Ride will assist the guest in finding a new vehicle for their trip. Please visit our cancelation policy page to learn more.




What is the minimum required age to rent a vehicle on RYR?


We want to make sure the Rent Your Ride community is safe for both guest and hosts of vehicles on our platform. To ensure the safety of both owners property and users the minimum age required to rent a vehicle on our platform is 18 years of age. It is up to the host of the vehicle if they would like to rent their vehicle out to a certain age group.




What are the fees for renting a vehicle on RYR?


It is our goal to make rentals more affordable. We do this by not charging unnecessary fees. There is only one fee that is applied to all rentals which is the “trip fee”. The trip fee is a total of 10% of the total trip price. Since we are full disclosure here at RYR we are happy to explain what this fee is. The trip fee is implemented and collected by RYR to address a number of costs to better your experience. These cost may include transaction fees, and offering our customer centred support. Rent Your Ride strives to make the platform as safe and low risk as possible. Other fees that may not be applied to all rentals would be the delivery fee. The delivery fee is a fee that the host of a vehicle can charge to drop off the rental to you. This fee can also be set by the host. Fees can be added to the rental if a vehicle is returned in a state that does not meet the previous state it left in before your trip. Please click this link to view our “Fines and Fees Policy”




When do I pay for the rental?


When you request a vehicle, your card payment is authorized. This does not mean funds have been debited from your card instead a temporary “hold” has been put on the funds. When the host accepts your request the total trip amount will be debited to your card and a receipt will be sent.





Hosts

How do I get paid?


Rent Your Ride is happy to send money your way! Add your payout information while listing your first ride. It may take up to five business days after your ride sharing experience has been completed. We will automatically deposit your earnings directly into your account.




How much will I earn?


You will earn 75% of your daily rental price and 100% of any extras you include as well. For example if your daily rental price is $100 a day you will be paid out $75 a day at the end of your trip, if you have a delivery fee of $35 you will be paid out 100% of that $35. For any reimbursements for fuel, tickets, excess mileage, cleaning and smoking you will receive 100% of the reimbursement.




How do taxes work?


Income earned by sharing your car is taxable. You can see your total earnings in the completed trips section of the app. We are also happy to send you receipts of your trip earnings upon request.




What happens if someone renting my car gets a speeding ticket or any other ticket?


Rent Your Ride promotes an honest environment to do business. If a ticket is received during the span of your trip while using a vehicle of our community, the guest is responsible for it and it must be paid in full immediately. Whether it is a parking, speeding, or any type of fine, all fines must be fully closed when the trip is completed and the vehicle is returned to the host. If a ticket is received at a later date and it matches the time that the guest was using the vehicle, those tickets can be sent to the Rent Your Ride support team to be authenticated and matched with the guests trip to make them responsible for the payment of the fine. Rent Your Ride strives to make this transaction as simple as possible. All guests of Rent Your Ride vehicles should notify the hosts of any fines that they had to pay during their trip. This adds to the full disclosure environment which is always good in a business transaction. Proof of the tickets being paid could be provided to the host in this situation to ensure the host that all the fines are settled to make this a smooth experience. If a situation occurs in which the host was not notified for the fine during the time the traveller had the vehicle before or by 24 hours after the vehicle has been delivered to the host, Rent Your Ride will add the full cost of the ticket and any related fees which could be associated to the violation too the guests account. Please visit our tickets policy page to learn more.




How do I know my car is eligible to be listed on Rent Your Ride?


We strive to create a platform that has a diverse selection of quality vehicles that are safe for users to use and create an effortless rental experience. In Canada vehicles must follow these guidelines: 1) Legally registered in any of the Canadian provinces. 2) Meet the insurance requirements to allow for the use of your vehicle as a rental. 3) Have fewer than 250,000kms. 4) Have a clean title (not a salvage or write off). 5) Have a provincial safety inspection done within the year of listing.





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